Returns & Exchanges
At Cooshti, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 14-day return policy for all unworn and tagged items. Please ensure all footwear is returned in its original, undamaged box to qualify for a full refund or exchange.
Initiate Your Return
Log in to our online portal or contact customer service within 14 days of delivery to request a Return Merchandise Authorization (RMA) number.
Pack Your Items
Securely pack the items in their original packaging, ensuring all labels and tags are attached and the invoice is included inside the parcel.
Ship the Parcel
Affix the provided return label to your package and drop it off at your nearest authorized courier point; we recommend using a tracked service for peace of mind.
Refund Processing
Once our warehouse team inspects and approves your return, your refund will be issued to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing